Services
Business Applications
Information Systems application management and databse management services provide in-house experienced staff to assit department in making custom software and database decisions.
Services provided include:
- Custom applications
- Electronic document management
- Technology consultation
- Database services and implementation
Database Services
Information Systems provides SQL Server 2005 databases to support departmental business and applications.
E-mail Services
Information Systems provides access to e-mail through Microsoft Outlook, secure Web-based e-mail (future) and through mobile devices.
Departments receive:
- E-mail, calendar and public folders
- Spam control and anti-virus protection for e-mails
- User setup, maintenance and software updates
- Secure access to e-mail and calendars
- Robust technical support
Help Desk
The Information Systems Help Desk provides technical assistance and support to all County employees and limited support to non-County users, serving as a central contact resource for assistance with technology issues and questions.
Typical problems/requests include:
- Password resets
- Inoperable hardware/software
- Information requests
- New employee setup
- Terminating/transferring employee
Network Support/Security
Support
Information Systems builds and supports an enterprise network infrastructure, providing connectivity to all County departments and agencies.
Services provided include:
- Technical support and service coordination
- Copper installation
- WAN connectivity
- Network monitoring and redundancy
- Remote access
- Network design services
Security
Information Systems manages personal and network computer security, providing reliable network conenctions with minimal risk of virus attacks and spam.
Services provided include:
- Anti-virus
- Remote access/VPN
- Barracuda spam reporting
Voice
IS provides a full range of voice communication services, including a voice-over-IP (VoIP) telephone system, mobile phone support and some analog POTS lines.
