Animal Control Strategic Plan
Montgomery County is the 7th largest county containing the 5th largest city in Tennessee and has a population of approximately 165,000. With this in mind, we have a 6,600 SF shelter containing 43 kennels. During 2008-09, 2,940 animals were given by their owners to Animal Control, 1,213 animals were brought in as strays and officers impounded 2,068 animals while responding to complaints. The department responded to 6,023 complaints driving 58,043 miles. Animal Control has three main points of focus: to educate and enforce animal control laws, to control the stray animal population and to reduce the animal bite cases.
Personnel employed by MCAC are skilled professionals. Animal Control Officers receive extensive training on all aspects of animal control, i.e. state laws, animal behavior, investigative techniques, public education and assistance. Animal control consists of one director, one dispatcher/clerical and six animal control officers (ACO).
MCAC is open Monday, Tuesday, Friday, and Saturday from 10 a.m. to 3 p.m. and Thursday from 10 a.m. to 7 p.m. (adoption only from 3pm. to 7pm.). The department provides an on-call officer for emergency situations.
The mission of Montgomery County Animal Services is to promote and enforce the humane treatment of the animal population. We are dedicated to rabies eradication, reducing animal euthanasia, and controlling the pet population through a cooperative effort with the community.
The growing Montgomery County pet population results in:
- An increasing number of complaints reported to the Animal Services Department (dependent upon deployments, weather and population)
- Growing population of stray and abandoned animals housed at the Animal Shelter
- Increasing safety risks associated with aggressive breeds
- Lack of personnel to adequately operate the shelter and respond to animal complaints.
Montgomery County citizens are increasingly concerned about animal welfare, challenging the Animal Services Department to find alternatives to euthanizing stray and abandoned animals.
- By December 2010, 80 percent (up from 69 percent current) of Montgomery County pet owners will become more responsible owners, as indicated by a declining number of relinquishments (or abandonments) and increasing compliance with Animal Control laws through educational and enforcement efforts. (Director)
- By December 2010, the Animal Services Department will cover 75 percent of its operating costs through the use of non-General Fund resources. (Director)
- By December 2010, the Animal Services Department will reduce animal complaints by 50 percent (from 80 per 100,000 residents to 40 per 100,000 residents). (Director)
- By December 2010, in order to reduce euthanasia, the Animal Services Department will place 75 percent of animals housed in the Animal Shelter. (Director)
- By December 2010, 90 percent of visitors and employees will rate customer service as good or excellent. (Director)
Montgomery County Animal Services (MCAS) serves all of Montgomery County (584 square miles), including Clarksville. The department renders public service providing for the health, safety and welfare of the community in regards to the animal population. MCAS is also the Rabies Control Authority for Montgomery County.
- Provide service to the citizens, while enforcing Tennessee state laws and local resolutions as related to animals
- Respond to citizen complaints regarding animal welfare
- Impound stray, nuisance and surrendered animals
- Euthanize homeless, unwanted, sick and injured animals
- Provide an adoption program in an effort to reduce animal euthanasia
- Identification and return of lost pets
- Quarantine of biting animals for rabies observation
- Provide traps for nuisance animals
- Humane education and pet care information provided to the community
- On-call officer for emergency situations, i.e. stray bite cases, vicious animals at large, accidents involving animals, DUI involving animals
- Shelter Program
- Safety and Enforcement Program
- Pet Care Program
The purpose of the Shelter Program is to provide animal care and adoption services to current and potential pet owners so they can adopt a suitable companion animal or receive safe return of their lost pet in a timely manner.
- Percent of sheltered animals that are reclaimed or adopted within 3 business days (Goal: 1)
- Percent of adopted animals that are not returned within 30 days of adoption (Goals: 1,2)
- Percent of reclaimed animals not returned to Shelter within 1 year of reclamation (Goals: 1,3)
- Percent of sheltered animals euthanized (Goals: 1,2,3)
- Percent of visitors saying kennels are clean and healthy (Goal: 5)
- Number of animals sheltered (Goal: 1)
- Number of animals adopted (Goal: 1,2)
- Number of animals reclaimed (Goal: 1,3)
- Number of animals euthanized (Goal:1,2,3)
- Number of visitors surveyed (Goal: 5)
- Number of animals picked up or relinquished (Goal: 1,2,3)
- Number of visitors to the shelter (Goal: 5)
- Expenditure per animal sheltered (Goal: 1,2,3)
- Expenditure per animal adopted (Goal: 1,2,3)
- Expenditure per animal euthanized (Goal: 1,2,3)
Safety and Enforcement Program
The purpose of the Safety and Enforcement Program is to provide public safety, enforcement and education services to residents of and visitors to Montgomery County so they can be safe from vicious dogs and free from animal nuisances, while also complying with laws and regulations.
- Percent of animal control responses provided within 30 minutes of receipt of call (Goals: 1,3)
- Percent of animal welfare responses provided within two hours of receipt of call (Goals: 1,3)
- Percent of offenders who do not re-offend within 12 months (Goals: 1,3,4)
- Percent of violation fees paid within 10 days (Goal: 1)
- Rabies suspects per 1,000 domesticated pets (Goal: 1)
- Number of complaint responses provided (Goal: 1,3)
- Animal control responses provided (Goal: 1,3)
- Animal welfare responses provided (Goal: 1,3)
- After-hours responses provided (Goal: 1,3)
- Number of citations issued (Goal: 1,2)
- Rabid animals identified (Goal: 1)
- Number of all complaint calls received (Goal: 1,3)
- Animal control calls received (Goal: 1,3)
- Animal welfare calls received (Goal: 1,3)
- After-hours calls received (Goal: 1,3)
- Expenditure per complaint response provided (Goal: 1,3)
Pet Care Program
The purpose of the Pet Care Program is to provide awareness and education services to residents of Montgomery County so they can become more responsible pet owners or aware of humane treatment of animals.
- Percent of residents requesting presentations or training (Goal: 5)
- Ratio: Number of animal complaints per 1,000 Montgomery County residents (Goal: 1)
- Number of presentations and trainings provided (Goal: 5)
- Number of residents reached through presentations (Goal: 5)
- Number of brochures distributed (Goal: 5)
- Number of presentations and trainings requested (Goal: 5)
- Number of brochures procured or produced (Goal: 5)
- Expenditure per resident reached through presentation/training (Goal: 5)